Booking an Appointment

How does the Appointments System Work?

We operate an appointment system that includes booked in advance appointments and some capacity for if your problem is urgent being seen on the same day. We also have a telephone appointments system where you can discuss your problem with a doctor on the phone, rather than coming to the surgery in person.

Appointments are released throughout the day and offered on a first come first served basis.

Routine management of long-term conditions will have pre-booked appointments either face to face or by the telephone.

On your first phone call, you will be offered the following options:

  • An appointment with your own doctor or another doctor.
  • The opportunity to speak to your doctor or another doctor on the phone.
  • An appointment with a triage nurse, if it is a problem a nurse can deal with
  • An appointment at one of our clinics, if that’s appropriate.
  • An appointment at one of our clinics, or with another speciality practitioner, if that is appropriate.

If you want to cancel an appointment, please let us know as soon as possible so we can offer the appointment to another patient.

On the day Appointments

To book on the day appointments, call us at 08:00 that day and please don’t be put off if you are in a queue as there are multiple people answering calls especially at busy periods so the queue should reduce quite quickly.

How to book an Appointment

Booking Online

This is for doctors appointments only, you can cancel or check an appointment using our secure on line booking system, If you are already registered for online services.

If you would like to register then please attend reception to register.

Call the Practice

Our highly skilled team will help you make an appointment with any of our doctors or nurses.

Please click on your surgery below to find the contact number:

Visit the Practice

Appointments are available every morning which are bookable over the telephone and by visiting the surgery.

​Visit the practice and our team will help you make an appointment.

​Making the Most of your Appointment

Before your appointment:

  • Write down your two or three most important questions.
  • Write down details of your symptoms, including when they started and what makes them better or worse.
  • Ask a friend or family member to come with you, if you like. Especially if they help care for you.

During your appointment:

  • Don’t be afraid to ask if you don’t understand. For example ‘Can you say that again? I still don’t understand.’?
  • If you don’t understand any words, ask for them to be written down and explained.
  • Write things down, or ask a family member or friend to take notes.

How do I cancel or move a booked appointment?

Please contact the reception team by telephone or send an online message.

How do I see a GP during the evening and weekends?

The practice offers some pre-booked Enhanced Access appointments during these hours and can be discussed with you.

Outside of availability for evening and weekend access to GPs, please either visit or call the NHS on 111.

Why does the receptionist ask me to tell them the nature of my problem?

To try and direct our patients to the most appropriate member of our clinical team or refer to another service e.g., physio or mental health practitioner etc.

Not all conditions require a doctor’s appointment and can be directed to a more suitable professional. Many people are not aware of the different roles within the practice or the services we offer.

By obtaining a brief description, the receptionist can direct our patients appropriately.

All of our reception team are professional and patient confidentiality is of paramount importance.

What if I am not registered with a GP practice?

If you are a resident in the area and need to register with a practice, then it is best to look at practices near your home. You can check a GP practice area and boundary by visiting their website or checking for practices on

Registration Pack

Please download the below files with one set required for each person registering being completed.

Improved Access – HUB Appointments

Patients who are registered with one of the within West Norfolk are able to access an improved access appointment at either the Kings Lynn, or the Swaffham & Downham hub.

Who can access the service?

Patients who are unable to access appointments during normal surgery hours or when surgery appointments are fully booked.

Patients who cannot be seen:

  • Babies under 12 weeks old
  • Pregnancy-related problems
  • Chronic disease or long-term condition management that requires continuity of care
  • Severe mental health problem
  • Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
  • Walk-in patients

What appointments are available?

Kings Lynn and Costal Patients – Evening appointments are available from 18.30 – 20:00 and Saturday appointment from 08:00 – 13:00

Swaffham & Downham – Evening appointments are available from 18.30 – 20:00 and Saturday appointment from 08:00 – 13:00 – Saturday appointments are available from 08:00 – 13:00

Where do I need to go?

Several Surgeries are now offering improved access appointments on a rotation basis, our receptionist will advise which practice to attend for the time of your appointment.

  • The participating practices are:
  • • Gayton Road Health Centre, Gayton Road, Kings Lynn, PE30 4DY
  • • Carole Brown Health Centre, St. Nicholas Court, Church Lane, Dersingham, PE31 6GZ
  • • The Hollies Surgery, Downham Market Health Centre, Paradise Road, Downham Market, PE38 9JE
  • • Manor Farm Medical Centre, Mangate Street, Swaffham, PE37 7QN
  • • IC24 – GP Out of Hours, QEH, Gayton Road, Kings Lynn, PE30 4ET
  • • Litcham Health Centre, Manor Drove, Kings Lynn, PE32 2NW
  • • Southgates Medical Centre, 4 Goodwins Road, Kings Lynn, PE30 5QX
  • • St James Medical Practice, County Court Road, King’s Lynn, PE30 5SY

What conditions can be treated?

The hubs are designed to treat patients with acute minor ailments who require a face-to-face clinical assessment in order to be treated appropriately.

Appointments are available with a GP, Nurse, HCA or other healthcare professional.

Choosing Appropriate Care – Made Simple

Before coming to the surgery consider the most appropriate option for your ailment. See below for some examples of some conditions, and the most appropriate place where they can be treated.

A&E Department or 999Choking, chest pain, loss of consciousness, severe bleeding, or other serious injury.
Urgent Care CentreSprains, broken bones, cuts, minor burns, insect and animal bites.
GP, NHS 111, Dental ServicesVomiting, ear pain, painful cough, toothache, prescription request.
PharmacistsDiarrhoea, runny nose, upset stomach, headache, cough, cold, out of medication.
Self CareHangover, grazed knee, sore throat, cough; click here for more advice.

For more information, guidance and advice, you can download the “Choose Well” App where you can find out more on these choices of care and your nearest service provider.

The NHS App

Get the NHS App today!