Booking an Appointment
Book on the day appointments
For book on the day appointments, call us at 8:15 that day and please don't be put of if you are in a queue as there are multiple people answering calls especially at busy periods so the queue should reduce quite quickly.
Making the Most of your Appointment
Before your appointment
Write down your two or three most important questions.
Write down details of your symptoms, including when they started and what makes them better or worse.
Ask a friend or family member to come with you, if you like. Especially if they help care for you.
During your appointment
Don’t be afraid to ask if you don’t understand. For example ‘Can you say that again? I still don’t understand.’?
If you don’t understand any words, ask for them to be written down and explained.
Write things down, or ask a family member or friend to take notes.
How does the appointments system work?
Some appointments can be booked up to four weeks ahead, five days ahead or two days ahead. If your problem is urgent you can be seen on the same day. We also have a telephone appointments system where you can discuss your problem with a doctor on the phone, rather than coming to the surgery in person.
Please note that we have very few appointments that can be booked for the same day and these are reserved for urgent cases
On your first phone call, you will be offered the following options:
An appointment with your own doctor or another doctor.
The opportunity to speak to your doctor or another doctor on the phone.
An appointment with a triage nurse, if it is a problem a nurse can deal with
An appointment at one of our clinics, if that’s appropriate.
If your want to cancel an appointment, please let as know as soon as possible so we can offer the appointment to another patient.
Improved Access Appointments (NEW) Improved Access – Hub Appointments
Patients who are registered with one of the 21 surgeries within West Norfolk are able to access an improved access appointment at either the Kings Lynn, or the Swaffham hub.
How do I access the service?
patients who are unable to access appointments during normal surgery hours or when surgery appointments are fully booked.
What appointments are available?
Kings Lynn - Evening appointments are available from 6.30-8pm and Saturday appointment from 8am-1pm
Swaffham - Saturday appointments are available from 8am-1pm
Where do I need to go?
Kings Lynn - Three duty surgeries are now offering improved access appointments on a rotation basis, our receptionist will advise which practice to attend for the time of your appointment, but the three practices are:
Southgates Medical Centre, 41 Goodwins Road, King’s Lynn, Norfolk, PE30 5QX
St James Medical Practice, County Court Rd, King’s Lynn, Norfolk, PE30 5SY St John’s Surgery, Main Road, Terrington St John, Wisbech, Norfolk, PE14 7RR
Swaffham - Three duty surgeries are now offeringimproved access appointments on a rotation basis, our receptionist will advise which practice to attend for the time of your appointment, but the three practices are:
Campingland Surgery, Beech Close, Swaffham, Norfolk, PE37 7RD
Litcham Health Centre, Manor Drive, Kings Lynn, PE32 2NW
Gt Massingham Surgery, Station Rd, Kings Lynn, PE32 2JQ
What conditions can be treated?
The hubs are designed to treat patients with acute minor ailments who require a face-to-face clinical assessment in order to be treated appropriately. Appointments are available with a GP, Nurse or HCA
Patients who cannot be seen:
Babies under 12 weeks old
Chronic disease or long-term condition management that requires continuity of care
Severe mental health problem
Patients identified with a potentially life-threatening medical condition which requires referral to urgent or emergency care settings
Choosing Appropriate Care Made Easier for You
Before coming to the surgery consider the most appropriate option for your ailment. See below for some examples of some conditions, and the most appropriate place where they can be treated.
A&E Department or 999
Choking, chest pain, loss of consciousness, severe bleeding, or other serious injury
Urgent Care Centre
Sprains, broken bones, cuts, minor burns, insect and animal bites
GP, NHS 111, Dental Services
Vomiting, ear pain, painful cough, toothache, prescription request
Diarrhoea, runny nose, upset stomach, headache, cough, cold, out of medication
Hangover, grazed knee, sore throat, cough
Click the Self Cre button for more advice
For more information, guidance and advice, you can download the "Choose Well" App where you can find out more on these choices of care and your nearest service provider.