SystmConnect is an online consultation system now being used across all Vida sites. Unfortunately we had to replace the PATCHS system, this is the solution we will be using now.
With the help of SystmConnect your health questions are sent to our doctors, who then triage and advise our care navigation team which steps to take next, such as booking in an appointment or sending for blood tests.
We will acknowledge and update your request within 24 working hours but a full response may take longer and will be triaged on a priority basis.
On any given day we have a capacity set for each request type. Once the capacity for the given request type has been reached, no further requests will be available for that request type until the following day. If you have an URGENT medical enquiry, please telephone the practice.
To view a guide on how to begin using SystmConnect please click the link below:
SystmConnect – Patient’s Guide
To begin using the SystmConnect system please click the link below:
Vida Healthcare – SystmConnect
