Privacy Policy

Vida Healthcare Privacy Policy

During COVID-19 we may ask you to send a photograph of you bruise / skin condition that you are concerned about whilst we conduct virtual consultations. This photograph will be used by the clinician to determine any medical treatment necessary and will be added to your medical record.

Please note that, where this is sent via email, it may not be secure we therefore we ask that you only include your NHS number alongside your photograph in the email. The photograph should only be of the area requested and no other person should be visible in the shot. Photos sent to the practice may be stored on the patient’s record,  if you have any specific objections, please contact the practice immediately.

Your practice takes privacy seriously and we want to provide you with information about your rights, who we share your information with and how we keep it secure.

Please be aware that we may use new providers or suppliers to help us quickly adapt during the coronavirus outbreak and continue your care effectively. For example, we may use a new provider for video consultations. We may not be able to add these to our transparency materials right away, we apologise for this but please be assured all our processors are bound by contract to protect to your data.

How we look after your personal information during the Covid-19 pandemic when staff work from home

In accordance with government guidance and in order to protect the health and safety of our staff during this difficult period we will require some staff to work from home. This means that staff may need to access any necessary personal and/or medical information remotely in order to look after your healthcare needs.

We would like to assure you that our staff are subject to all relevant security procedures and policies of the Practice to ensure that any information is kept safe, secure and confidential at all times.

If you have any concerns about how your information may be used please contact us or you can also contact our DPO directly who will be happy to assist with your enquiry. Our DPO’s contact details are as follows:


Please use the links below to find more information about the practice and data protection.


Click here to read about how your information is being used for COVID research

Our Data Protection Videos


Your Information

Children and Young People


What We Do with Your Information

What Else Do We Use Your Information For?


Sharing When Required By Law


Information Rights

Case Finding and Profiling

Norfolk Sharing Partners


Information Technology


Keeping Your Information Safe


How Long Do We Keep Your Information?


Telephone Recording

Our Use of Eclipse for Case Finding

Norfolk Primary Care Networks

Vida Healthcare Providers (Processors)

Over 13s Poster

Over 13s Form

Provider Processors


Vida Sharing Initiative Fair Processing Materials