Comments and Appreciation
If a member of our team has performed particularly well or you have been very pleased with the care you have received from our team we would love to hear from you.
To send us your comments you can either complete the form below or write to the practice.
Complaints
If you have any complaint or concern about the service that you have received from the Doctors or staff working for this Practice, you are entitled to ask for an explanation.
We have an in-house complaints procedure to deal with your complaint, although it does not deal with matters of legal liability or compensation. Also, we must adhere to the rules of medical confidentiality and we cannot provide confidential information without appropriate authority if you are not the Patient in question.
This procedure does not affect your right to make a formal complaint to the NHS Complaints Ombudsman, who gives the following advice:
- Make a complaint to the NHS organisation (in this case, Vida Healthcare) as soon as you can. Complaining to them directly might get the matter resolved quickly. Explain why you’re unhappy and how you want them to put things right. For information on how to complain, you can contact your local Independent Complaints Advocacy Service (ICAS). You’ll find their details on the NHS Choices website (www.nhs.uk).
- Give Vida Healthcare a chance to resolve your complaint and give you their final response. Make sure you keep copies of all letters about your complaint.
- If you’re unhappy with how Vida Healthcare have dealt with your complaint, contact the Health Service Ombudsman by visiting www.ombudsman.org.uk or calling 0345 015 4033 or writing to Health Service Ombudsman, Millbank Tower, Millbank, London SW1P 4QP. There is also a leaflet explaining the procedure of bringing a complaint to the ombudsman.
Our complaints form is available for download by clicking the link below.