Social Media – Patient Policy

There are many social media platforms that are widely used by both staff and patients; these can include Facebook, Twitter, YouTube and LinkedIn.

Vida Healthcare uses the following platforms:

  • Twitter – @vidahealthcare
  • Facebook page – @vidahealthcarenorfolk

These platforms are not suitable for the sharing of confidential information. The Practice is not able to offer any medical advice or diagnoses via social media. If you, a friend or family member are feeling unwell please call either the GP practice or NHS111 by dialling 111.

Other ways of contacting us are detailed in the contact us section of our website

We would ask that patients note the following:

  1. Patients are not permitted to disclose any patient-identifiable information about others.
  2. Patients must not post any material that is inaccurate, fraudulent, harassing, embarrassing, obscene, defamatory or unlawful.
  3. Patients are not permitted to take photographs in the waiting room or reception areas where other patients or staff are present.
  4. Patients must not post comments on social media that identify staff who work at the practice.
  5. Patients are able to use NHS Choices should they wish to leave a review about the Practice, where the practice is able to respond.
  6. Defamatory comments about our team are not to be shared on any social media platform.


Our social media accounts are monitored during office hours: 09:00– 17:00, Monday – Friday, excluding public holidays.

From time to time, social media services may be unavailable, and we accept no responsibility for lack of service due to social media service downtime.

Complaints on social media

We have a separate complaints policy should patients wish to make a complaint.


Click Here to download a copy of this Policy.