Out of Hours

When the practice is closed and you require medical assistance, please call the NHS Service 111.

How the NHS 111 service works

The NHS 111 service is available via the easy to remember, three digit number – 111. Calls from landlines and mobiles are free and the service is available 24 hours a day, 365 days a year to respond to your healthcare needs, when:

  • You need medical help fast, but it’s not a 999 emergency.
  • You don’t know who to call for medical help or do not have a GP to call. 
  • You think they need to go to A&E or another NHS urgent care service.
  • You require health information or reassurance about what to do next.

Non-urgent advice: Please remember

Only call 999 in an emergency. Chest pains and / or shortness of breath constitute an emergency.

Always contact the practice during opening times.

Other Forms of Out of Hours Care

When the surgery is closed it is easy to just go to A&E, however this may not be the most appropriate option for your ailment. See below for some examples of some conditions, and the most appropriate place where they can be treated.

A&E Department or 999Choking, chest pain, loss of consciousness, severe bleeding, or other serious injury.
Urgent Care CentreSprains, broken bones, cuts, minor burns, insect and animal bites.
PharmacistsDiarrhoea, runny nose, upset stomach, headache, cough, cold, out of medication.
Self CareHangover, grazed knee, sore throat, cough; click here for more advice.

For more information, guidance and advice, you can download the “Choose Well” App where you can find out more on these choices of care and your nearest service provider.