Non-urgent advice: Patient Notice

 AskMyGP is only available at The Hollies Surgery.

​Please help us by including as much information as you can when submitting a request.

​To access askmyGP click here.


askmyGP is our online service where you can seek help from a GP; the information you can give us means the doctors – or other members of staff – are better informed and can help you with your problem quicker.

It’s there for all ages of patient, parents and carers, whatever your medical problem or other request from the practice. There is no need to book an appointment, or walk in.

You will have a faster service from the GP and often save a trip. If you have no smartphone or internet access, you can still phone the practice in the usual way.

The receptionist will ask you in confidence what is the nature of the problem. You do not have to say, but it is helpful to the doctor who will call you back on the phone.

askmyGP FAQs

How soon will the doctor call?

The doctor or someone from the practice will respond as soon as possible, usually within the hour, so please stay in or with your phone.  Please tell the receptionist if you need the call at a particular time.

What happens when the doctor calls?

The doctor will discuss the problem with you and work out what to do next. You may want advice, or a prescription, or you may need to come in. The doctor will arrange an appointment if you need to be seen. Usually this will be the same day, but you can ask for a later day if you wish.

Do I need to call early?

No, the service is exactly the same whatever time you call. There is often a rush at the start of the day, so you may find a quicker response later on.

How does this help patients?

  1. It cuts down the wait to see a doctor.
  2. It saves the frustration of not getting through.
  3. It avoids wasted time coming in to the surgery when you don’t need to.

Thousands of patients enjoy this new system all around the country. You have the chance to give us your feedback each time you use the service.

If I have named the GP who I wish to respond, will only they respond?

Where possible we will ensure the requested clinician / staff member responds to your query; however, there may be times where the clinician / staff member is unavailable, such as sick leave.

In these instances, to ensure you continue to receive care, the message will be sent to the next most appropriate staff member to support you.