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SystemOnline (Online Services)

You may have noticed that the SystemOnline (Online Services) platform has changed recently (see below). Please be reassured that this is simply cosmetic and the system is fully functioning and works exactly the same as it did prior to the changes.

 Statement Regarding Patient Partner at Gayton Road and Carole Brown Health Centre 

Please note that our Automated Appointment Line (Patient Partner) was disconnected during the Cyber Attack back in May. This service is still disconnected and as such you will be unable to book appointments through this method.

This will still appear as an option when calling the practice however this will not connect you.

Alternative ways to book are as follows;

 By Telephone OR  Online through System One Online Services (please speak to a receptionist about registering for Online Services)

"Pharmacy 2U"

We are aware that many patients have received material through the post from 'Pharmacy 2U' inviting them to switch to their online prescription service and use the other services offered on their website, instead of obtaining their prescription medication from their local pharmacist. Please be aware that your information has not been provided by the practice, nor has the content of the material been approved by the practice. Concerns relating to this service should be raised with the General Pharmaceutical Council

Latest Friends and Family Tests Result's - Available Now!

Official Vida Healthcare Statement regarding the National Cyber Attack on Friday 12th May 2017

During the past few days, from media coverage, you will have been made aware of a global cyber-attack that has affected some NHS organisations.

Vida would like to reassure all patients that patient information is safe.

We have, as a precaution, temporarily turned off Patient Partner, which means that currently telephone appointment booking is not available.

This morning all other systems across Vida sites are functioning fully and staff are continuing  to work as normal.

Your Information and Enhanced Data Sharing

You may be aware of some media reporting of increasing concerns about access to patient records under an enhanced data sharing model available within TPP SystmOne. Under the enhanced data sharing model (EDSM) clinicians, and services, involved in your care, can, with your consent access your medical record if they use the same SystmOne clinical system. Rights to access your information are based on their working role and having a valid smart card. Access is auditable.

For more information click here


If you have a specific information or communication support needs, please let us know. We will do our best to meet these needs.

Friends and Family Tests

Don't forget to fill out our Friends and Family test survey! This survey will allow us to improve our different practices and you can find it on the different practice's pages.

Can't attend your Appointment?

Please let the surgery know If you cannot attend your appointment. Un-used appointments waste on average 1 ½ Dr surgeries a day.

What is Triage?

What is triage? (Tree-arj)

Triage is the process of determining the priority of patients' treatments based on the severity of their condition. 

Our triage team work to ‘assess’ our patients needs to ensure that patients see a Doctor for immediate treatment if they cannot wait, whilst still treating minor illness and injury quickly and efficiently without the need to wait for a doctors appointment.


Who are our triage clinicians?

We have four clinicians who work in conjunction with each other both in the morning and the afternoon

Tony Fox, is our triage practitioner – Although Tony cannot independently prescribe medications, he can organise certain medications through the triage doctors

Julie Randall is our triage nurse – Julie is an Independent Nurse Prescriber, and can prescribe medications for acute care

Both Tony and Julie work in conjunction with our triage Doctor team, consisting of an On Call doctor taking urgent telephone calls for the day, and making emergency house calls, and a Base Doctor seeing patients who need urgent medical help that day.


What do our triage team do?

Tony and Julie run what we call ‘book on the day’ clinics – these appointments cannot be pre-booked, and can only be booked the day that you wish to be seen.  They deal with ‘on the day’ problems like minor illness and injuries, infections, allergies and bites, bumps and scrapes.

If they feel a problem needs a doctor’s opinion, they will make their assessment and make an appointment for the patient to see the Base Doctor as soon as possible.

Our On Call doctor telephones patients who need urgent advice or assistance that day, if an appointment is not available, or the patient is unable to visit the surgery.  The On Call doctor will assess the patient by telephone, and make an appointment with the Base Doctor if they feel the patient needs to be seen, or will make a house call if the patient is really too poorly to travel to the surgery.

The Base Doctor sees patients assessed as needing immediate attention by the On Call doctor or Julie or Tony.  Their appointments cannot be pre-booked.


Can they prescribe me a treatment?

Both Julie and Tony can organise prescriptions for acute care, such as antibiotics, some creams, anti-histamines etc. 

They can prescribe the Morning after pill once per cycle, but CANNOT prescribe contraceptive pills


What are the most common cases they see?

  • Ear/Chest/Throat Infections

  • Water Infections (UTI’s)

  • Seasonal problems, such as hayfever, colds and flu

  • Minor Injuries

  • Foreign Bodies


Is there anything they cannot deal with

  • Julie cannot see children under the age of 1

  • Paula cannot see children under the age of 5

  • Repeat Prescriptions

  • Contraception advice & Pill repeats

  • Breast & Scrotal Lumps/Problems

  • Broken Bones

  • Stitches (they can remove them, but not put them in)

  • STI’s – these are dealt with at the GUM clinic at the hospital


How do they work alongside the other clinicians?

If an emergency situation is to arise during a patient’s consultation, both Tony and Julie are able to help, from administering CPR and emergency drugs to urgent ECG’s and Blood Tests

They can do a special test called a D-Dimer Test for a patient if a doctor suspects they have a blood clot. 

If an ambulance has to be called, Tony or Julie will stay with the patient and carry out necessary observations until the paramedics arrive, so that they can give the most relevant and up to date information to the ambulance crew.

Tony is often asked by our Doctors to visit patients at home if they need an urgent assessment, ECG or blood test.

Having both a male and a female member on our triage team means they are available to chaperone if a doctor needs to examine a patient.


What are their backgrounds?

Tony worked as a paramedic for many years.  He has worked alongside the clinical team at Gayton Road for over 10 years, firstly as an Emergency Care Practitioner with the NHS Out of Hours team, before being employed as our Triage Practitioner 2 years ago.

Julie has been an RGN for over 20 years.  After qualifying as a nurse she worked in Gynae and Surgery before moving out into the community and is a Specialist in Community Care.  Julie left her position as a Community Matron to join us as a Triage Nurse last year.

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